LIPBACK FEATURES

From a quick reaction to a useful conversation.

Collect feedback where experiences happen, then give your team the tools to act on it.

Permanent QR feedback

Connect a QR code to a product, branch, service, event or suggestion box. Update the published form without reprinting the code.

Forms that fit the experience

Choose emoji, rating, choice and text questions. Reorder questions, set requirements and conditions, then publish an immutable form version.

Branded Print Studio

Create front-desk signs, product stickers and table tents. Download real QR artwork in vector PDF and SVG formats.

Private feedback inbox

Manage concerns, suggestions and compliments with status updates and internal notes. Customer contact is optional and requires permission.

Consented website reviews

Embed a rating badge or review feed. Only reviews with public consent and content moderation appear; private complaints stay private.

Analytics and integrations

View feedback totals, QR opens and rating distribution, export CSV, and connect your backend using scoped read-only API keys.

Lipback Cards

Create branded public contact profiles with permanent QR codes, configurable public fields, vCard downloads, voluntary contact exchanges and physical business-card exports.

Campaigns with attribution

Reuse published feedback forms with scheduled, active, paused and closed campaigns. Track source/channel outcomes and optional consent-based leads while keeping product QR codes independent.

Visitor management

Use an entrance QR for public registration, then let authorized staff verify arrivals, check visitors in and record service and checkout. Requires an eligible plan or trial.

Conversations

Manage guest website chat, live message delivery, agent assignment and thread status. Module access and member permissions apply.

Organization and access controls

Add your company logo, organize branches and departments, invite staff and control role permissions, individual overrides and record scope.

Issuance and engagement

Track card issuance, revocation and recorded contact actions. View product, batch and campaign results from stored events without treating downloads as saved contacts.

Core tools are available on Free with workspace allowances. Feedback image attachments require an active paid plan. Visitors, Conversations and advanced institutional features depend on plan or trial access. Compare plans or browse every setup guide.